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Forum Discussion
justinto
Oct 02, 2021Aspirant
R9000 Losing Wired Ehternet Ports - AGAIN
I have the Nighthawk R9000 modem and when I first got it at the beginning of 2020, I was having problems losing the wired ethernet ports every day and I had to reboot the modem and the router to rest...
- Oct 03, 2021
When the newest firmware upgrade failed again after a few hours, I took your advice and loaded the previous version. Looking at the version dates, it made sense. I started having problems as soon as the newest version was loaded. So far, so good. Thank you.
I am surprised how a company like Netgear can update equipment with faulty firmware.
plemans
Oct 02, 2021Guru - Experienced User
Try downgrading the firmware a version, then do the factory reset/reinstall. disable auto updates.
there was an update pushed out roughly a month ago for that device. maybe its whats causing issues.
justinto
Oct 02, 2021Aspirant
Thank you for the response. Do you know how to downgrade the update? I know how to turn off the auto updates, but if I recall with a factory reset and new install, it looks for a new update.
- plemansOct 02, 2021Guru - Experienced User
Simply download it from the support site and extract it.
Then follow the manual update process but use the older firmware instead of newer.
https://www.netgear.com/support/product/r9000
https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router
- justintoOct 02, 2021Aspirant
Thank you. I will try it and let you know if it worked.
- justintoOct 03, 2021Aspirant
When the newest firmware upgrade failed again after a few hours, I took your advice and loaded the previous version. Looking at the version dates, it made sense. I started having problems as soon as the newest version was loaded. So far, so good. Thank you.
I am surprised how a company like Netgear can update equipment with faulty firmware.