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Forum Discussion
justinto
Oct 02, 2021Aspirant
R9000 Losing Wired Ehternet Ports - AGAIN
I have the Nighthawk R9000 modem and when I first got it at the beginning of 2020, I was having problems losing the wired ethernet ports every day and I had to reboot the modem and the router to rest...
- Oct 03, 2021
When the newest firmware upgrade failed again after a few hours, I took your advice and loaded the previous version. Looking at the version dates, it made sense. I started having problems as soon as the newest version was loaded. So far, so good. Thank you.
I am surprised how a company like Netgear can update equipment with faulty firmware.
michaelkenward
Oct 05, 2021Guru - Experienced User
justinto wrote:
I have the Nighthawk R9000 modem and when I first got it at the beginning of 2020...
Your R9000 is not a modem.
You have been advised to play with the firmware on your R9000. It might also have been a good idea so have asked you what modem you have in front if this router, if there is one.
Simply reverting to old firmware may not be what fixed your problem. That might have been down to a network reboot during which the devices reconfigured themselves differently.
justinto wrote:
I am tempted to buy a new modem - not Netgear - and start over. Any suggestions?
Before you do that, look at your existing modem. It is not the R9000. That is your router.
Maybe your existing modem is also a router. If so, that could explain why you are "losing the wired ethernet ports every day", whatever that means. (Losing is a vague description that tells us,little about what actually happens.) If so, that points to a configuration issue that may have nothing to do with your firmware.