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Forum Discussion
RAX 120 authentication issues
For some reason after a period of several hours any device that trys to logon into my wireless system gets an authenication error, the password is invalid. My firmware is V1.0.1.90. I have tried t...
I also have rax120 and have to reboot weekly because nearly 20 devices i have stop re-joining the wifi due to "incorrect password". the devices that do not drop off wifi do STAY connected with no problem. i can disconnect every device from wi-fi and try to re-join them when the router has bugged and it wont allow any of the 20+ devices to connect. its almost like the router forgets what its wifi password is. i run V1.0.1.90 but i dont know if issues started before or after the update. i also tried turning AX off. some forums users say to use a 12 charater password and turn off smart connect among other things but at this point i think its something netgear should look into due to the amount of complaints i have found from netgear fourms to even amazon reviews.
To me, this pretty obvious that its a code issue with this release of the firmware. Every morning I just reboot the router.
Hello Everyone,
Thanks for taking the time to post your issue. Our engineering team is aware of the issue and is working to get the issue addressed as soon as possible. I'll provide an update to the thread as soon as I can.
~Christian
- Thank you Christian. I am also having this same issue and purchased my router about a week ago. It’s been working great other than this seemingly daily issue. . If you could include me in the fix, I’d really appreciate it. I don’t know if this helps, but most of my disconnects appear to be happening in the evening hours.
- I am also having the same issue this is my second rax120 and I’m about ready to package it and return to the store have there been any fixes?
Jasonin602 wrote:
I am also having the same issue this is my second rax120 and I’m about ready to package it and return to the store have there been any fixes?You don't need to return it, just use the prior firmware.
Same problem here downgraded from V1.0.1.90 to V1.0.1.84. Is there any update to this issue. Do we have an ETA for the firmware release. With the RAX120 and three X6S extenders I have a lot of money invested in this network and my return window is coming up.
Hello Everyone,
We have a trial firmware available that may help resolve your issue. Please send me a message if you would like to receive the trial firmware.
Respectfully,
Christian
