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Forum Discussion

Tutor

Aug 29, 2019

RAX 120 authentication issues

For some reason after a period of several hours any device that trys to logon into my wireless system gets an authenication error, the password is invalid. My firmware is V1.0.1.90. I have tried t...

NETGEAR Employee Retired

Sep 03, 2019

Hello Everyone,

Thanks for taking the time to post your issue. Our engineering team is aware of the issue and is working to get the issue addressed as soon as possible. I'll provide an update to the thread as soon as I can.

~Christian

Apprentice

Jul 30, 2020

Christian_R wrote:
Hello Everyone,

Thanks for taking the time to post your issue. Our engineering team is aware of the issue and is working to get the issue addressed as soon as possible. I'll provide an update to the thread as soon as I can.

~Christian

It's been nearly a year. I'm getting this issue right now. Any word on when this will be fixed? Because a router this expensive should not have problems of this magnitude take so long to be fixed. Should I stop buying Netgear products in the future?

JCseh
Initiate
Jul 30, 2020
Agreed. It's absolutely infuriating to have upgraded my aging device to something this expensive, to run into this kinda of issue and have to wait this long for corrective measures. My old Nighthawk was just getting on in years. This one just doesn't work. I'd like to get it resolved before just jumping ship at this point.
- Tofu-Golem
  Apprentice
  Jul 30, 2020
  JCseh wrote:
  Agreed. It's absolutely infuriating to have upgraded my aging device to something this expensive, to run into this kinda of issue and have to wait this long for corrective measures. My old Nighthawk was just getting on in years. This one just doesn't work. I'd like to get it resolved before just jumping ship at this point.
  I've tried QoS off, I've toggled Smart Connect, I've changed the password back and forth, rebooted the router. Nothing works. My phone simply will not connect to the 5GHz band. I keep getting "invalid password" every time I try.
  - arjewell23
    Star
    Jul 30, 2020
    I hate to say it but I purchased an edgerouter er-12 and haven’t had an issue. For WiFi I bought some unifi nano HD’s and again, no issues. This has replaced my RAX-120 setup. Although, I’m stuck with a $500 WiFi router and can’t even sell it for $300. It’s a paper weight on my desk at the moment. I’ve always been a netgear fan but this is too awful to ignore. Moving on!