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Forum Discussion
SWARTZC
Jan 31, 2021Aspirant
RAX 120 authenticaton error
My sole 85 treadmill will not connect to wifi. I think it is an authentication error. Any help?
plemans
Jan 31, 2021Guru - Experienced User
does the sole connect through an app?
Make sure the phone/device your using to setup the sole is on 2.4ghz during setup.
- SWARTZCFeb 01, 2021Aspirant
I did setup a guess 2.4 and tried that but it did not connect. I have smart connect turned on.
I am not sure what CM2000-> Arris AX11000 W31-> GS716v2-> WAX***-AP means?
- SWARTZCFeb 01, 2021Aspirant
guest 2.4 ghz not guess ......
- plemansFeb 02, 2021Guru - Experienced User
SWARTZC wrote:I did setup a guess 2.4 and tried that but it did not connect. I have smart connect turned on.
I am not sure what CM2000-> Arris AX11000 W31-> GS716v2-> WAX***-AP means?
the cm2000****** is just my signature for what my current setup is.
Try turning off your smart connect. Keep your 2.4ghz ssid/password with the same one that you'd use with smart connect on and use something else for 5ghz. then connect your phone to the 2.4ghz and try setup.
what modem/gateway is the router connected to.
- SWARTZCFeb 02, 2021Aspirant
Ok- I can try that. Although I really do not want to take off smart connect.
The 2.4 guest worked when I took of all security. It is def a security issue for some reason.
I would think as long as there is a password required it is not going to work, even if I take off smart connect.
I have 20+ products connected to wifi and this is the only issue I have had with connecting.
My moden is an ARRIS SB6190