RAX 120 disconnected from internet

I am having a similar issue with my RAX120 and have been having it on and off since I purchased it. Intermittent loss of internet has been a very frustrating problem.

I have had Comcast out to my house in Folsom, CA three occasions to try to fix my internet availability. They replaced and rewired all connectivity from the transmission poles out to my patch panel in the house. I posted with the Comcast community and followed a number of suggestions that did not help. One suggest was to use Google for my DNS, sounded like a good idea, but I changed to OpenDNS instead. That made some improvement in the frequency of internet outages which required a router reboot to recover.

I have recently used a infrared temperature scanner to look at the temperature of my RAX120. I noticed that the counter top that my RAX120 was sitting on top of was over 100 degrees and scanning the top screen of the RAX120 I found temperatures ranging from 90-150 dergees plus.

I made four legs by stacking 1" heavy duty felt pads to a height of 1 1/4" and gluing them to each of the four feet under the RAX120. This allowed additional airflow under the unit, which reduced its temperature and is allowing for better cooling. It's been several days since I made this "stilt mod" and I have not experienced another internet outage.

It's a cheap fix and worth a try.