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RAX 120 V1 Firmware Version 1.28.40 constantly powering off and rebooting multiple times
Going through my wit's end. My router has been powering on and off multiple times a day as of the past few days. Have tried confirming it is on the latest firmware, have factory reset it, tried c...
Hey Furry, thanks for the quick response. I don't have a modem that the router is connected to as my ISP does not require this. The router is directly connected via a fibre cable to an outlet in the wall set up by my service provider, Fibrestream: https://www.fibrestream.ca/faqs#:~:text=You%20need%20a%20Wi%2DFi,Modems%20are%20not%20compatible.
I am using a CAT8 ethernet cable between all my devices and the router. I am using the 5G/multi-gig port not the WAN port. < What is the connection rate supported on the ISP ONT? 1Gb or 2.5Gb? If 2.5Gb, CAT6A STP would be recommended, not UTP.
Have you tried the Yellow WAN port on the RAX connected to the ISP ONT?
The router has done this reboot when I have only had my mobile phone (iPhone 12 Pro Max) actively using Wi-Fi and am surfing the web late at night. It seems intermittent as there are only a maximum of 7 devices connected to the router at any given time. I eliminated the possibility of overheating as the router is not warm to the touch when it has performed the reboot.
I live in an apartment complex so there are a few neighbouring wifi's nearby though not many (about 10 or so from what I can see in the list) - I am on the 24th floor in a building of 32 floors.
Is there any Transmit power settings under Advanced Tab/Advanced/Wireless Settings?
I have attached a screenshot of my advanced wireless settings as requested.
I do not have Armor nor have ever enabled it, same with SPC I believe. Traffic Meter was the same until last night as I wanted to see the usage/logs but then disabled it. To confirm, before this I had never enabled Traffic Meter and the issues were occurring before I had ever enabled this.
Hope this helps!
Mask0mimi wrote:
Hey Furry, thanks for the quick response. I don't have a modem that the router is connected to as my ISP does not require this. The router is directly connected via a fibre cable to an outlet in the wall set up by my service provider, Fibrestream: https://www.fibrestream.ca/faqs#:~:text=You%20need%20a%20Wi%2DFi,Modems%20are%20not%20compatible.
I am using a CAT8 ethernet cable between all my devices and the router. I am using the 5G/multi-gig port not the WAN port. < What is the connection rate supported on the ISP ONT? 1Gb or 2.5Gb? If 2.5Gb, CAT6A STP would be recommended, not UTP.
Have you tried the Yellow WAN port on the RAX connected to the ISP ONT?
The router has done this reboot when I have only had my mobile phone (iPhone 12 Pro Max) actively using Wi-Fi and am surfing the web late at night. It seems intermittent as there are only a maximum of 7 devices connected to the router at any given time. I eliminated the possibility of overheating as the router is not warm to the touch when it has performed the reboot.
I live in an apartment complex so there are a few neighbouring wifi's nearby though not many (about 10 or so from what I can see in the list) - I am on the 24th floor in a building of 32 floors.
Is there any Transmit power settings under Advanced Tab/Advanced/Wireless Settings?
I have attached a screenshot of my advanced wireless settings as requested.
I do not have Armor nor have ever enabled it, same with SPC I believe. Traffic Meter was the same until last night as I wanted to see the usage/logs but then disabled it. To confirm, before this I had never enabled Traffic Meter and the issues were occurring before I had ever enabled this.
Hope this helps!
The connection rate supported is 5Gigabits - are you saying I should be using a Cat6A cable instead of a CAT8 ethernet cable?
Yes, I have also tried the WAN internet port post factory resetting but see no difference. Again this wouldn't help my case as I have been using the Multi-Gig port since 2020 and haven't had any issues since then until now.
The Transmit Power Control is set to 100%. Updated screenshot provided.
Mask0mimi wrote:
The connection rate supported is 5Gigabits - are you saying I should be using a Cat6A cable instead of a CAT8 ethernet cable?
STP (Shielded Twisted Pair) should be used, not UTP (Un-Shielded Twisted Pair).
Yes, I have also tried the WAN internet port post factory resetting but see no difference. Again this wouldn't help my case as I have been using the Multi-Gig port since 2020 and haven't had any issues since then until now.
The Transmit Power Control is set to 100%. Updated screenshot provided.
Try setting the power to 25%...
Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 and 149 to 161 channel on 5Ghz.
Have you tried enabling Smart Connect?
Ah gotcha, thanks for clarifying!
I'll try setting the power transmit% to 25% and let you know how it goes 🙂
I've tried the manual channels mentioned periodically over time but haven't seen a difference here, to be honest.
I have enabled Smart Connect previously but found it was interfering with the performance of down/up speeds I was getting unfortunately. Do you recommend re-enabling this to combat the power issues being reported?
