RAX 15 and Anywhere Access

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Nelman wrote:

I have the RAX 15 (AX1800) with Wifi 6. I am trying to make use of the Anywhere Access. I am able to turn it on in the Netgear app. However, when I turn my wifi off to try to connect to my router it tells me it cannot connect, that I'm using a data connection, and to turn the data off. So I turn it off (wifi still off) and it says there's no internet connection and that I should turn on Wifi or an LTE connection; Neither way works.

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I'm puzzled. Those two messages don't add up.

If you turn off the wifi on the phone, if that is what you are doing, it will need LTE data to connect to the Internet. So telling you to turn it off on the phone doesn't make sense.

Here at least, on my phone with the wifi disabled it sees the absence of wifi and tells me to turn on mobile data. I do that and the thing connects using Anywhere Access.

Are you saying this does not work for you?

Have you tried using Anywhere Access to connect through remote wifi? That would confirm that you have it correctly set up and that it is the LTE link that fails. Some phones and some data services may not like this.

Anywhere Access is there for you to use a mobile app to access your router from somewhere, anywhere, out on the Internet. It does this using Netgear's cloud service as an intermediary.

Have you set that up?

If you are using the Nighthawk app, you don't say, if it can connect to the local wifi it will use that and establish a local connection. If you are out and about and it connects to another wifi service, it will go through the cloud service to establish a remote connection.

I always use remote wifi. Roaming data costs money.