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Forum Discussion
RAX 200 slow LAN and Wireless
Hello team, First time on here. I purchased a RAX 200 and have had slow issues with LAN connections of not being able to obtain full downloadspeeds through the router. It cuts to half of my 1gig ...
Our tech call a couple of weeks ago sugested I change all sorts of settings within the router which led to slower speeds. The following day another 2hr call with a tech resulted in a factory reset. The change worked for about a day and now it's back to half speed. About 450-500. When I run speed test from within the router I do get up to 980 Mbps so I know the router is receiving it, but it's not passing it through, either through WIFI or LAN. I just updated my phone to the newest iPhone Pro Max which should take advantage of the new WIFI X band and my speed is the same. Since I got the modem to pass through speed for a day, may it's just bad software within the modem. Do you have a link the first firmware? Maybe the 1st one is the best one and all others have killed the device.
I got the same exact behavior when I had the router. It makes it unusable and slower than a cheap router from years ago. I tried all the firmwares on tap and I encountered a hard cap of 500 on each. There is definitely some automatic QOS going on thats unaccounted for. I do not know how the router is testing well in reviews.
I have not been able to resolve the issues. Still capped at half my speeds. I'm thinking unit is defective.
Called up Amazon yesterday and was planning to return the unit. Apparently, they were able to connect me over to an L2 Support at Netgear. L2 Support connected remotely and were able to see for themselves. Now it’s escalated to Netgear Engineering team. I was told that Engineering team may be getting back to me with an updated firmware for my device. Guess we are literally doing the beta unit testing for this device at this point. Anyway, I will give few days of next week and if nothing happens, off it goes back to Amazon.
RAX200 with Firmware Version V1.0.1.8_1.0.3
I purchased a RAX200 today from BestBuy. After setup, in it's own QoS menus it showed my speed at 898/210 Mbps. However, any and all wired network speed tests maxed out at 606-620/208. So it appears that you are not the lone user with this issue.
This is severely disappointing as the same wired speeds for the Orbi it replaced were all in the 895/210 range.