NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RAX 200 slow LAN and Wireless
Hello team, First time on here. I purchased a RAX 200 and have had slow issues with LAN connections of not being able to obtain full downloadspeeds through the router. It cuts to half of my 1gig ...
Long week at work this past week and havn't had a chance to catch up on the thread. I'm sad to hear that I am not alone on this issue. My current speed tests right now at at half my 1gig plan, both through speedtest site and through the router itself. I spent a lot of money in their equipment including the new AX80 extender to match the router. Per my last call with tech support I'm currently an older firmware version V1.0.1.6_1.0.38. This is after a full factory reset of the router.
I believe the issue is a firmware issue rather than the actual hardware itself. I've asked for a refund but I have yet to hear any word from Netgear.
mlotov83 wrote:Long week at work this past week and havn't had a chance to catch up on the thread. I'm sad to hear that I am not alone on this issue. My current speed tests right now at at half my 1gig plan, both through speedtest site and through the router itself. I spent a lot of money in their equipment including the new AX80 extender to match the router. Per my last call with tech support I'm currently an older firmware version V1.0.1.6_1.0.38. This is after a full factory reset of the router.
I believe the issue is a firmware issue rather than the actual hardware itself. I've asked for a refund but I have yet to hear any word from Netgear.
Nothing happened to my case that went to their engineering team. They came back with request for more information like:
1. When you tested with your phone were you on 5Ghz or 2.4Ghz band?
2. Provide a screen shot from PC using Speedtest.net app installed and execute a speed test
3. Download 1GB file from net using ethernet cable and Wifi and suggest how long it takes
Apparently, Amazon doesn't hold off on their 30 days return counter for any engineers at Netgear. So made the best decision given current circumstance, returned it and got my refund back. Done with my part of RAX200 exploration.
This is my last message to the Netgear Support:
"Hello, I still have additional information, which I kindly ask you to pass on to the engineers. I verified that, when the router renews the lease with the wired device, the speed is halved (this happens even if the lease is renewed manually from the "connection status" panel). In this case it is enough, with the qos activated, to open the "connected devices" panel, select the device connected by cable and simply click on "apply" (even without changing any settings) and the speed returns to maximum. However, at the first automatic renewal of the lease, the speed will be halved again".
This is the reponse:
"Hi Luca, Thank you for this another detailed information. I'll forward this to our engineers now. xxxxxxxxx Level 2 Support"
Just got home. All my speeds are currently at less than half. Direct connect to PC is 925mb/s and through modem it's 458mb/s. netgear can we please get some help? New firmeware in development?
- I don’t understand how they are being silent for consumers giving them $600 a router.