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Forum Discussion
BeefMaster
Feb 20, 2020Tutor
RAX-35 causing frequent disconnects with Surface Pro 5th-gen
I picked up a Nighthawk AX4 4-Sream AX3000 (model RAX35) a few weeks ago as a replacement/upgrace from a TP-Link Archer. For the most part, it's worked well, with one glaring issue - it essentially h...
BeefMaster
Apr 03, 2020Tutor
Thanks so much for confirming that I'm not crazy!
Since my original "resolution", it's continued to be flaky-but-mostly-tolerable. I've had some issues, ironically, connecting to the 5GHz when I'm TOO close to the router (it often fails to connect when I'm at my office desk next to the closet where the router lives; thankfully it's a personal, not work, device, although I like to occasionally have it around the desk for non-work stuff or to do updates during the day); in those cases, it keeps automatically falling back to the 2.4GHz band, which I don't realize until my network mysteriously goes away or the system crashes. Also, like you said, there's a part of the house where 5GHz doesn't reach, which I keep forgetting about and occasionally dragging the Surface to parts where it can't operate. A tablet without wifi is not a very useful device.
At this point, I think we need a reply from Netgear support on this. It's pretty clear that there's some bad interaction between the Surface and the RAX35.
ZacharyZSun
Apr 06, 2020Guide
I have the exactly same issue and that pushes me to research on this forum. Has anybody figure out a way?