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Forum Discussion

juann24's avatar
juann24
Follower
Apr 19, 2020

RAX 35 keeps disconnecting

I recently statred having issues with the router randomly disconnecting all my devices then a few seconds later it reconnects.  There is no pattern happens at all times fo the day and neve rhad issue...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Apr 22, 2020

Hello juann24 - I have sent you a message. Please check your inbox. 

 

Christian 

  • Baucom25's avatar
    Baucom25
    Initiate
    May 20, 2020

    I'm having the same issue where it'll randomly disconnect and I'll have to unplug and reboot about 4-5 times a day, extremely inconvenient and to be honest not what I expected when purchasing a $100 router. Can you help me out?

  • Mjnight's avatar
    Mjnight
    Aspirant
    Aug 21, 2020
    Same issue started happening to me this month onwards. Very frustrating.
    I have at&t modem 300 mbps plan.
    Netgear asking $99 for diagnosis when my hardware warranty is still there!
    Can any suggest any settings?
    • mavledger's avatar
      mavledger
      Guide
      Aug 22, 2020
      No, they wouldn't help. I refused to pay for support for their level 1 guys to tell me that there is nothing they could do. Their warranty is horrible for backing up their product. I factory reset as well as applied an older version firmware. I ended up applying a Linux based firmware that I've been testing since they wouldn't back their product.
      • Eagle-Two's avatar
        Eagle-Two
        Apprentice
        Aug 24, 2020

        The disconnect issue with the RAX35 / RAX40 router looks to be related to the 1.0.3.80 firmware. I haven't found a way to report a firmware bug to Netgear. Perhaps the issues posted in these Netgear community discussions are being written up as bugs for the QA team to review and developers to correct.