NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

juann24's avatar
juann24
Follower
Apr 19, 2020

RAX 35 keeps disconnecting

I recently statred having issues with the router randomly disconnecting all my devices then a few seconds later it reconnects.  There is no pattern happens at all times fo the day and neve rhad issue...
Ecrtech856's avatar
Ecrtech856
Aspirant
Aug 29, 2020
Did anyone get a solution yet for random disconnects?
mavledger's avatar
mavledger
Guide
Aug 29, 2020
No and no response from Netgear on this either. Tech support offered no real solution either.
  • Eagle-Two's avatar
    Eagle-Two
    Apprentice
    Aug 29, 2020

    I think the RAX35 and RAX40 routers may use the same firmware. I see in the "RAX40 Firmware 1.0.3.80 Crash/Bug Log" discussion they are testing a beta firmware for the RAX40.


    I recently had all of my 5Ghz devices disconnect from the router and wouldn't reconnect until I rebooted the router. 2.4Ghz connections didn't have an issue.

     

     

    • mavledger's avatar
      mavledger
      Guide
      Aug 29, 2020
      Same here but all of my devices are on 5ghz. Hopefully they get new firmware out there quickly. You'd think this bug would have cropped up in testing. Quality control seems to have gone of vacation.
      • mdwpilot's avatar
        mdwpilot
        Aspirant
        Aug 29, 2020
        I've been running the new firmware over a month... no disconnects