NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RAX 40 can't find internet
Just purchased a new RAX40 wireless router. After downloading the app and turning everything off and on multiple times, the Router can't detect the internet. I did a LAN connection to my laptop and it worked fine.
I have now been on hold for over 4 hours now!!!
5 Replies
Stop using crappy apps. Configure your router with the Web GUI at http://192.168.1.1
What modem are you using?
many people try to connect to modem/router combo devices and if they're not setup properly, it won't detect an internet connection.
Thank you for replying.
I am using a modem from Charter. I finally got it to work by doing a factory reset on the router. Then going through the steps again for the 5th time on the Nighthawk app.
It was very frustrating since it was brand new.
Also, spent 4.5 hours on hold with Netgear only for them to tell me by voice automation that they were having technical difficulties and then hung up on me.
jwohldmann wrote:Thank you for replying.
I am using a modem from Charter.-----not really helpful. an actual model number is more beneficial. I finally got it to work by doing a factory reset on the router. Then going through the steps again for the 5th time on the Nighthawk app.
It was very frustrating since it was brand new.
Also, spent 4.5 hours on hold with Netgear only for them to tell me by voice automation that they were having technical difficulties and then hung up on me. ------if you've seen the notice on all the pages (or even looked at the news), netgear support is getting inundated with calls because of everyone suddenly working from home due to covid. I'm sure they're doing their best but how many companies had the capacity for that large or a surge or even keeping their employees healthy to be open or even take calls?
