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Forum Discussion
rdj864
Dec 14, 2020Aspirant
RAX 40 wifi connection drop and private ethernet ip on laptop
I am using RAX 40 for around 4 months now. I facing serious issues with wifi connection getting dropped at random. I have seen this happening after around 6-7 hours of router beinig operational. Rout...
Christian_R
Dec 18, 2020NETGEAR Employee Retired
Hello rdj864,
May you send me a private message. with your email and contact info. I'd like for our support team to reach out to you for further assistance.
Christian
- rdj864Dec 20, 2020Aspirant
Hello Christian_R,
Thank you for getting back.
I was doing hit and try with firmware versions. I downgraded from v80 to v64. Things didn't really solve. Later I tried with latest firmware v88 and issues were still there. I did factory reset two times with v88 installed that's when my connection became stable. Everytime I did fresh configuration of my internet settings (did not restore from backup settings file). Both the factory resets were done from web interface. Don't really know what changed after the second reset. It looked strange. I'm on v88 for last 4-5 days and earlier reported issues did not seem to happen. I took time to ensure stability before calliing the issues resolved.
New Observation
However, once a while, for a brief amount of time my internet connectivity is lost. I checked on my ISP portal for the session history and the session was maintained. Devices show wifi connected, but lose internet connectivity at the same time. Nothing is reported in router logs why this happens. It happened almost 3 times after upgrading to v88. One thing was common. Router was relatively hot to touch. My router is in open place which is well ventilated. Not sure why occasionally it heats up to an extent to loose connectivity.