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Forum Discussion
prs
Aug 04, 2023Aspirant
RAX-50 No internet issue
Hi All, I have RAX50 with connects to 20+ devices, recently like a couple of months it keep dropping internet, most of time it start with couple of devices like nest and smart things pop notifica...
prs
Aug 04, 2023Aspirant
The issue is so frequent that I have to do reboot. and in last month more than 50 times I have done reboot.
Does the internet LED on the RAX turn AMBER when this happens?
No Amber, all white
What channel configurations are currently set on the router?
2.4 : 8
5 : 112
Any Wifi Neighbors near by? If so, how many
there are neighbor but with the distance of more than 1000+ feets. and non are on the same channel.
FURRYe38
Aug 04, 2023Guru - Experienced User
Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
- prsAug 04, 2023Aspirant