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Forum Discussion
RAX-50 No internet issue
Hi All, I have RAX50 with connects to 20+ devices, recently like a couple of months it keep dropping internet, most of time it start with couple of devices like nest and smart things pop notifica...
The issue is so frequent that I have to do reboot. and in last month more than 50 times I have done reboot.
Does the internet LED on the RAX turn AMBER when this happens?
No Amber, all white
What channel configurations are currently set on the router?
2.4 : 8
5 : 112
Any Wifi Neighbors near by? If so, how many
there are neighbor but with the distance of more than 1000+ feets. and non are on the same channel.
Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router