NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
BBAZ
Jan 03, 2020Guide
RAX 80 "Not Connected"
After the last firmware update, my RAX 80 always shows the red "not connected to internet" icon on the Basic Homepage of the interface. Even though it says "not connected" I do have a internet conne...
BBAZ
Jan 03, 2020Guide
Hello,
I am connected to a Netgear CM1000 Modem. I never had this issue prior to the firmware update. I had a lot of other issues (like connections dropping and connected device edits not storing but not this one.
plemans
Jan 03, 2020Guru - Experienced User
the RAX devices are fairly new and getting significant firmware changes. I'd try starting with a factory reset and manual reinstall.
Also check your modem connections page to see how your line looks. You can take a screen snip and post it here of your modem connections page.