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Sevenfeet's avatar
Sevenfeet
Tutor
Dec 22, 2020

RAX 80 router is not accepting latest firmware upgrade (1.0.3.106)

The recently published firmware update for the RAX80 Wifi router (1.0.3.106) won't work on the router.  If you ask it to download it directly, it fails with a GUI problem. If you download it from netgear.com, the router complains that it's the wrong upgrade.

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Dec 28, 2020

    Hello Sevenfeet, 

     

    Would you mind letting me know if it fails when you attempt to update the firmware using the Nighthawk app?

     

    Christian 

    • Sevenfeet's avatar
      Sevenfeet
      Tutor
      Dec 28, 2020

      At the time I wrote this, I could not get it to update either through the web interface or the Nighthawk app. A couple of days later the update did work (I did it through the web interface). So I assumed that something had changed on the server side.

      • jcax's avatar
        jcax
        Star
        Dec 29, 2020

        Glad to read that you were able to get the upgrade to apply.

        I'll offer the following description of my experience with a similar upgrade failure in case someone else is having trouble. I am NOT recommending anyone do what I did, I am just sharing what worked for me.

        I do not use the app. Everything was done through the browser interface.

        I had applied a beta firmware provided to me by support to address an issue I was having. When the next release came out, my RAX80 would not accept or successfully install, failing as the OP experienced, with a GUI error. I tried a couple times, no change.

        I then tried doing a factory reset. When the device restarted and had internet connectivity it went directly to applying the firmware upgrade, which succeeded. I then made configuration changes to the device manually, not by restoring from backup.

        I did the configuration from scratch as I had no idea if there was any relationship between something in settings and the firmware update failure. I have no idea if restoring settings from backup following the successful firmware upgrade would have also worked.

        Cheers.