RAX 80

Hi Christian it seems that when going through support I have two accounts. Either way here is my support number #41491917. Please get this elevated and taken care of, a 400$ router that is 200$ above the market average suddenly not working when upgrading past v1.40 is utterly not acceptable in my book. It's the equivelent of driving a mercedes off the lot for maybe a couple hundred miles, then having an issue, just to take it back to the dealer who makes the problem worse. The fact that they try to extort money from you when contacting support makes a bad name for their product. Not only that but trying to feel helped in any way feels utter abismale and humilaiting. They also want to RMA a product, knowing that my house hold has 3 full time college students that cannot have internet down time over the period of 7 buisness days. It forces me to pay for overnight air for 30$ which is ridiculous and should be eaten up by the comapny whos products are either not fully tested via hardware or they are simply bricking routers with crappy untested firmware.