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Forum Discussion

tophrob's avatar
tophrob
Follower
Jul 28, 2021

RAX10 (AX1800) Parental Control

I'm looking to purchase a WiFi6 router with Circle Parental Control.  According to the below page from Netgear, Circle Parental Control is supported on the RAX10 (AX1800), however it's not mentioned ...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Aug 04, 2021

Hello tophrob,

 

Thanks for bringing this to our attention. The RAX10 does not support Circle parental controls. However, the RAX10 does support NETGEAR Smart Parental Controls. I have notified our team to have the article reviewed and edited.


Regards,

Christian 

RamuNG's avatar
RamuNG
Aspirant
Sep 28, 2021

Hi,

I recently purchased RAX10 because considering it supports smart parental control. I purchased online through AMAZON India on 20th sept. 2021. 

After instlling Router and Nighthawk anroid app, I do not see parental control feature in the app.

I called your customer support today and got to know that the latest firmware does not support smart parental control.

When your official website is claiming it support but I do not see so in the real product.

 

Please respond and do help.

 

Thanks,

Ramu

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Sep 28, 2021

    Yes the RAX10 does support Smart Parental Controls. You may want to reinstall the Nighthawk app on your phone or test the app on another mobile device if able.

     

    DarrenM