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Forum Discussion

regdab's avatar
regdab
Aspirant
Jun 23, 2021

RAX10 AX1800 WI-FI 6 Router: "router password reset" warning when browsing websites

 I keep getting this message when I try to browse various websites:   "Router Password Reset. Access to this resource is denied, your client has not supplied the correct authentication. We can hel...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jun 29, 2021

Hello regdab,

 

May you provide us with a screenshot for us to look into this further.

 

Regards,

Christian 

regdab's avatar
regdab
Aspirant
Jul 02, 2021

Thanks very much.  Here's a screenshot of the message I get when i try to switch from our old Wifi to the new netgear one.  

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jul 06, 2021

    Hello regdab,

     

    Thanks for the screenshot. May you factory reset your router by holding down on the reset button for 15+ seconds using a pin/needle. You will need to run through the setup assistant again and you may do so using the Nighthawk app. Please let me know if your issue persists.

     

    Regards,

    Christian