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RAX10 Cannot connect MItel 5330 or 5320 for teleworking
I'm trying to setup my company's Mitel 5330 or 5320 phones that they have given to me for teleworking (they gave me the 5320 to try after the 5330 wasn't connecting). They have said everything looks ...
without knowing more about your actual connection to your isp, its a little challenging.
You can try putting the router in access point mode. If the ISP has its own routing setup, it'll let that device control the ip address from the mitel. If it doesn't work, you'd need to factory reset the router to get back in.
2. 1. My ISP says I connect through a switch. I just plug into the wall. I did test the Mitel phone through the wall connection and it connected without any issues.
2. Yes, I use a POE injector
3. I'm following the instructions given to me by our IT people. They are the same as the video you provided. They also provided me to setup using the Teleworker stuff (holding 7 at boot, following setup until I setup the gateway, saving and rebooting)
4. This is the only device I have issues with.
You connect through a switch?
Who's your isp and what switch is this?
Do you have a group internet like how some apartments set it up?
If you set the Mitel's ip address into the netgears dmz, does that work?
https://kb.netgear.com/1118/How-do-I-configure-a-device-to-be-in-the-DMZ-on-my-NETGEAR-router
- The support staff wasn't very clear on what they meant. I believe we are most likely on a group internet. It's with Utopia Fiber.
I'm not sure how to find the IP address for the Mitel phone. Isn't the DHCP server supposed to automatically assign one to the phone? I'm not very good with IT stuff, so I apologize for my lack of knowledgeit should auto assign an IP address but some voip phones have their own dhcp server built in. Or like to get assigned an IP address not in the routers range.
The mitel manual should show you how to access its ip address.
- The device does not have an IP address. See attached image. And even though I have DHCP Server setup on my router, it won't assign it an IP address, let alone even recognize it. Is the RAX10 VoIP compatible? How do I check? I tried googling it and it only showed the X10 being incompatible.
