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Forum Discussion
Bijel
Nov 15, 2021Tutor
RAX10 Cannot connect MItel 5330 or 5320 for teleworking
I'm trying to setup my company's Mitel 5330 or 5320 phones that they have given to me for teleworking (they gave me the 5320 to try after the 5330 wasn't connecting). They have said everything looks ...
- Nov 15, 2021
without knowing more about your actual connection to your isp, its a little challenging.
You can try putting the router in access point mode. If the ISP has its own routing setup, it'll let that device control the ip address from the mitel. If it doesn't work, you'd need to factory reset the router to get back in.
Bijel
Nov 15, 2021Tutor
The device does not have an IP address. See attached image. And even though I have DHCP Server setup on my router, it won't assign it an IP address, let alone even recognize it. Is the RAX10 VoIP compatible? How do I check? I tried googling it and it only showed the X10 being incompatible.
plemans
Nov 15, 2021Guru - Experienced User
without knowing more about your actual connection to your isp, its a little challenging.
You can try putting the router in access point mode. If the ISP has its own routing setup, it'll let that device control the ip address from the mitel. If it doesn't work, you'd need to factory reset the router to get back in.
- BijelNov 16, 2021Tutor
After talking with my ISP, they said that our apartment complexx is setup as a VLAN on a switch (it only has one IP address, and if I wanted to say run my own server going out, I'd have to pay extra to get a dedicated IP address). So my unit has it's own virtual switch, I guess. Again, I'm not IT-savvy, so most of this goes over my head, but I think the access point idea might work. I've already factory reset my router three times by this poiunt, so I'm ok with having to do it aghain if the AP mode doesn't work out. With this info though, do you think another solution might work, just so I don't have to switch my router to an access point?
- plemansNov 16, 2021Guru - Experienced User
If your apartmant/isp has you on your own dedicated vlan just for you, your data should only be on the vlan and you should be ok to try.
If the vlan is shared between other apartments, then others could see your data.