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Forum Discussion

darryl1020's avatar
darryl1020
Aspirant
Jan 16, 2025

RAX10 internet issues

Hi all,   My netgear is unable to connect to my optus NBN after I had a storm last night. I have confirmed NBN itself is working.   How can I address this please   Refer to the photos attached
darryl1020's avatar
darryl1020
Aspirant
Jan 17, 2025

Thanks everyone, I have decided to return my unit via warranty and get another unit as I dont want to pay AUD150 for technical support from Netgear

michaelkenward's avatar
michaelkenward
Guru - Experienced User
Jan 17, 2025
darryl1020 wrote:

Thanks everyone, I have decided to return my unit via warranty and get another unit as I dont want to pay AUD150 for technical support from Netgear

Good luck there.

 

Warranty support isn't likely to cover storm damage.

 

Support here costs nothing, but you do have to provide a few more details and try some simple tests.

 

You may have to go through those hoops to persuade Netgear to issue an RMA.

 

Just another user with time on their hands.