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UnrulySpoken1's avatar
UnrulySpoken1
Follower
Jun 25, 2023

RAX10

I had an internet outage and now my router will not connect and the night hawk app is saying cable not found. I even got a new Ethernet cable and I’m still getting the same message. Any suggestions?

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  • Kitsap's avatar
    Kitsap
    Master
    Jun 26, 2023
    UnrulySpoken1 wrote:
    I had an internet outage and now my router will not connect and the night hawk app is saying cable not found. I even got a new Ethernet cable and I’m still getting the same message. Any suggestions?

    What is the brand name and model number of the modem/ONT that is connected upstream of your RAX10?

     

    If you go to the top of this page under the Downloads section, you can feed in your model number (RAX10) and download the user manual.  On page 135 a section starts on troubleshooting using the LED indicators.  A good place to start.