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Forum Discussion
RAX1120 Netgear will not register brand new router
My new RAX120 arrived today from Amazon. Had some issues so I contaced support. Support says this brand new router is already registered (took it out of the celophane wrap myself). Support refuses to...
I resolved the issue. The problem was duplicate accounts. Thanks
gregkane00 wrote:The problem was duplicate accounts.
Interesting. Following the noise from above, how did the installation process, documentation or whatever lead to a duplicate account? One would assume the primary key for the Netgear account would be the e-mail address. How was it possible to get into that situation, and where have you discovered "duplicate accounts"? Negear can learn from potential issues and enhance processes...