NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

kc6108's avatar
kc6108
Luminary
Oct 29, 2020

RAX120 - Netgear Armor

I can’t get Netgear Armor to activate. When I click “Activate Trial” (using the Nighthawk app) I receive an error. Anyone else experience this? Latest firmware... version 1.0.2.136

1 Reply

  • Hi I have exacly the same problem on my RAX120. The last firmware same as you.
    Ik have bought Bitdefender Armor and I can use it on my pc's but in wont't activate on my router.
    In the Nighthawk app keeps coming with activate trial.on the 20 october.

    I have reset the router to factory defaults also without result.

    I have sent a message to Christian, finally resulting in him making a support ticket.

    Yesterday I've been called by support and after one hour of trying trought Teamviewer on my pc sending proof that I realy bougt Armor, support has sent the problem to Bitdefender.
    After 2 or 3 day's they come with an answer I hope.

    I myself think it is a problem in the syncing between the 2 company's. It is also very annoing that is so hard to get the problem fixed.

     

    Grtz Paul