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Forum Discussion

Tomcatter's avatar
Tomcatter
Aspirant
Aug 28, 2020

RAX120 - Router becomes unresponsive

Over the last week my router will randomly become unresponsive - Causing me to do a reboot - and losing log files - I am unable to connect to it wirelessly and via ethernet cable.   I have rebooted...
plemans's avatar
plemans
Guru - Experienced User
Aug 29, 2020

What firmware is on the router? 

I'd try reinstalling the current firmware (in case corrupt), factory reset the router (in case a setting is causing the issue), and then manually reinstall the router. Don't reinstall from backup in case it is an old setting causing issues. 

If that doesnt' fix it, I'd try downgrading the firmware a version. 

  • Tomcatter's avatar
    Tomcatter
    Aspirant
    Sep 01, 2020

    Current Router Firmware Version V1.0.1.128

    Tried downgrading the firmware 2 versions back - issue still ongoing - tried to reset the router to default - issue still ongoing

     

    One thing I have noticed is the fan in the router isnt turning fast when it is on and it seems warm to the touch - which it hasnt been before.

     

    I would like to have a hardware replacement due to the fan issue.

    • Tomcatter's avatar
      Tomcatter
      Aspirant
      Sep 01, 2020

       

      I have opened the following ticket for this - 43318023

      • plemans's avatar
        plemans
        Guru - Experienced User
        Sep 01, 2020

        Glad to hear it. The community forum isn't support. We're just people from the public trying to help out.