NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Tomcatter's avatar
Tomcatter
Aspirant
Aug 28, 2020

RAX120 - Router becomes unresponsive

Over the last week my router will randomly become unresponsive - Causing me to do a reboot - and losing log files - I am unable to connect to it wirelessly and via ethernet cable.   I have rebooted...
Tomcatter's avatar
Tomcatter
Aspirant
Sep 01, 2020

Current Router Firmware Version V1.0.1.128

Tried downgrading the firmware 2 versions back - issue still ongoing - tried to reset the router to default - issue still ongoing

 

One thing I have noticed is the fan in the router isnt turning fast when it is on and it seems warm to the touch - which it hasnt been before.

 

I would like to have a hardware replacement due to the fan issue.

Tomcatter's avatar
Tomcatter
Aspirant
Sep 01, 2020

 

I have opened the following ticket for this - 43318023

  • plemans's avatar
    plemans
    Guru - Experienced User
    Sep 01, 2020

    Glad to hear it. The community forum isn't support. We're just people from the public trying to help out. 

    • Tomcatter's avatar
      Tomcatter
      Aspirant
      Sep 01, 2020
      Thanks, has anyone had experience with hardware support? Is this going to be a nightmare to get support on?