NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Jim1590
Feb 08, 2022Star
RAX120-100N Reboots
Purchased a Nighthawk RAX120-100N yesterday at Best Buy. It is randomly rebooting. My XR500 in same location did not have this issue. I am plugged into a APC UPS system. It has rebooted 3 times i...
- Feb 08, 2022
If that doesn't help, I'd exchange it at where you got it.
Maybe you got a sketchy one or one with a bad power supply. It'd be faster to exchange than go through support/rma.
plemans
Feb 08, 2022Guru - Experienced User
What firmware version are you on?
Have you tried reinstalling the firmware, then doing a factory reset/reinstall? Maybe something was corrupt in the firmware
- Jim1590Feb 08, 2022Star
I will do that tonight after work. Hoping to have a "to-do" list from here of steps to take.
- plemansFeb 08, 2022Guru - Experienced User
If that doesn't help, I'd exchange it at where you got it.
Maybe you got a sketchy one or one with a bad power supply. It'd be faster to exchange than go through support/rma.
- Jim1590Feb 08, 2022Star
I am on firmware version:
V1.2.3.28
My wife said it worked fine today and she was home with the TV on (hulu) without issue. I will keep an eye on it over next few days. If it happens again, will do the reset. After that, will bring it back for a different one.
Thanks