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Forum Discussion

rocevil's avatar
rocevil
Follower
Oct 28, 2020

rax120 admin login authentication issues

I've got a weird authentication issues here. I bought a RAX120 half a month ago and set up the router through Nighthawk app, everything worked fine until 3 or 4 days later I couldn't log into the ro...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Oct 30, 2020

Hi rocevil,

 

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

 

https://www.netgear.com/support/contact.aspx

 

Christian 

YZDude's avatar
YZDude
Aspirant
Feb 04, 2021

I've had my router up and running fine since Sept 2020 but just recently I cannot access it with any existing devices that had previously accessed. I've done a hard reset of the router but still nothing. I recenlty purchased the Armor Secuirty and am thinking it has something to do with it.

 

Now my phone app can't even access it. I've got a TP-Link router that I'm using as well and all devices are running through it.

 

The reason I got this "TOP OF THE LINE Router" was to offload devices on the TP-Link.

 

I tried calling tech support and got the spiel that my phone support has expired... yada yada yada.

 

If I can't get this working here very soon; I'm sending it back in for a warranty replacment.

 

Any ideas?