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Forum Discussion
RAX120 Apple TV 4k issues
I'm having a big issue with my RAX 120, but with only 1 device in my household. I have a pretty simple network. I'm on ATT Fiber 1000 with their BGW210 gateway setup in IP passthrough mode, so there...
I purchased an AppleTV 4K device last weekend and it too connects to the Wifi router but fails to communicated across the open channel to my RAX200. It seems to be the same problem as what you are seeing on the RAX120. I returned the AppleTV 4K device and got my money back. I opened a Support Case with Netgear to work this out as I believe it is an incompatibility between Netgear NightHawk Routers and the AppleTV 4K device. When I connect via Ethernet, the problem goes away. I even managed to update the AppleTV 4K device to the latest firmware and then disconnected the Ethernet to see if it fixed the problem connecting to the RAX200. No luck. I cannot even ping the AppleTV 4K device via Terminal session on another device attached to the same network. My 3rd generation AppleTV connects with no issues to my RAX200. It is just AppleTV 4K the Netgear Nighthawk routers do not like.
Here is my RAX200 wifi setup:
Enable AX = on
Enable OFDMA in 2.4GHz = on
Enable OFDMA in 5GHz = on
Enable OFDMA in 5GHz high band = on
Enable SmartConnect = on
2.4GHZ settings:
Enable SSID Broadcast = on
Enable 20/40Mhz Coexistence = on
5-1GHz settings:
Enable SSID Broadcast = on
5-2GHz settings:
Enable SSID Broadcast =on
Again, the AppleTV 4K device connects and gets a valid IP address from the RAX200 wifi router. But, the device fails to communicate with that open channel. Netgear, if you are reading this, then please purchase one and see for yourself. It really is easy to duplicate this failure.
PS: Netgear really needs to have a setting to allow the enabling/disabling of individual Devices being controlled by SmartConnect. The Router dropping network on a device is annoying.
I think my issue is different JoeMor. I'm able to get signal 99% of the time on my Apple devices from the RAX120. My problem is a sudden drop in communication. Everything will be fine, and then all the sudden my iPhone and Apple TV4K will just get stuck and stop loading anything. When I go into settings it looks like I'm still connected on WIFI. The fix is to "Forget the Network" and then reconnect. When I do that everything starts loading and working fine. Super annoying.
- I am seeing the same thing as you are when the router is setup for WiFi 6 support. The AppleTV 4K connects and then drops the connection even though you still have an IP Address. My problem never cures itself and Netgear has admitted to it to me when they tried to get me to remove the WiFi 6 configuration from my router. Case #43313600 and Case #43333755.
I was lucky to get my money back on the AppleTV 4K. I will wait until a WiFi 6 supported AppleTV 4K comes out to buy it again.
It would be nice if the WiFi 6 configuration on the router would allow non WIFI 6 devices to not go along with the WIFI 6 setup. A somewhat of a hybrid approach. After all, the router is advertised as backward compatible with AX WiFi 6 standard. Netgear just fails to mention that you have to setup the router as WiFi 5 or WiFi 6. You can’t have both unless you like your WiFi 5 devices dropping/reconnecting to the WiFi during usage.
Annoying indeed.I tried turning off Wifi 6 and still was having issues. I don't think I reset and rebooted everything after turning it off (maybe, I'm not sure) after doing that, though. It wouldn't surprise me that that was the issue, or connected to it.
