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Forum Discussion
RAX120 Connectivity Issues
I setup a new RAX120 ~4 weeks ago updated to latest firmware available V1.0.1.114. Device has been working great without any issues since I got it installed and all my devices cut over. Yesterday all...
Bumping this thread because I, too, am experiencing issues with this router. I "upgraded" from the Airport extreme and to say I'm disapointed is an understatement. Multiple times an hour on different devices I'm experiencing dropped connections. Sometimes my devices are indicating that I'm still connected to my Wi-Fi network but network requests just drop out. I have to toggle my wifi on and off to get my connection working again. It doesn't appear to be a DNS issue as even requests to 192.168.1.1 were timing out. Other devices do just drop the connection and I have to manually reconnect. My most frequent experience is on my iPhone where I'm toggling my wifi a good 5-10 times an hour. It's beyond ludicrous and aggravating, especially given how much I paid for this router. I don't believe I have a double NAT issue as my router connects directly to a Spectrum modem, not router, and I don't have any other routers on my network (I do have a switch). Also, my internet port ip address isn't 10.x.x.x or 192.x.x.x. My firmware version is 1.0.1.136.
I'm beyond my return by date but am still under 90 day support. Any suggestions?
- Have you checked your event log in the router’s settings to see what if it is showing issues?
- I have and there was nothing remarkable about it. It’s a very sparse event log. Is there a way to turn on verbose logging?
- Not sure about verbose logging availability. Are you using the smart connect feature? Is it a standalone modem from Spectrum? Ethernet cables relatively new?
Have you tried a factory reset are re-installing the firmware? I have had the router since October and have no issues like you, I update via a PC and not let the router auto update, then factory and reset the router manually, dont use a saved config file to restore from as that could bring in low level code from from the last firmware which may be causing issues.
- Additionally I have never been a fan of the ISP’s equipment (in this case the Spectrum modem). Cable companies generally supply customers with inferior equipment. I would recommend buying your own modem and maybe get one that is Docsis 3.1 compatible to future proof for higher speeds that are becoming more random more available. More cost effective too in the long run.
