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Forum Discussion
kschroed
Mar 09, 2020Star
RAX120 Connectivity Issues
I setup a new RAX120 ~4 weeks ago updated to latest firmware available V1.0.1.114. Device has been working great without any issues since I got it installed and all my devices cut over. Yesterday all...
vlozko
Oct 16, 2020Aspirant
Bumping this thread because I, too, am experiencing issues with this router. I "upgraded" from the Airport extreme and to say I'm disapointed is an understatement. Multiple times an hour on different devices I'm experiencing dropped connections. Sometimes my devices are indicating that I'm still connected to my Wi-Fi network but network requests just drop out. I have to toggle my wifi on and off to get my connection working again. It doesn't appear to be a DNS issue as even requests to 192.168.1.1 were timing out. Other devices do just drop the connection and I have to manually reconnect. My most frequent experience is on my iPhone where I'm toggling my wifi a good 5-10 times an hour. It's beyond ludicrous and aggravating, especially given how much I paid for this router. I don't believe I have a double NAT issue as my router connects directly to a Spectrum modem, not router, and I don't have any other routers on my network (I do have a switch). Also, my internet port ip address isn't 10.x.x.x or 192.x.x.x. My firmware version is 1.0.1.136.
I'm beyond my return by date but am still under 90 day support. Any suggestions?
Placesandspaces
Oct 16, 2020Apprentice
Have you checked your event log in the router’s settings to see what if it is showing issues?
- vlozkoOct 16, 2020AspirantI have and there was nothing remarkable about it. It’s a very sparse event log. Is there a way to turn on verbose logging?
- PlacesandspacesOct 16, 2020ApprenticeNot sure about verbose logging availability. Are you using the smart connect feature? Is it a standalone modem from Spectrum? Ethernet cables relatively new?