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Kicks10's avatar
Kicks10
Guide
Mar 20, 2020

RAX120 constantly dropping WiFi until reset

I have had the RAX120 for about 7 months now with no issues. I started working from home three days ago with no issues. Then yesterday and today all day my router would stay connected but lose Interne...
Dameek's avatar
Dameek
Guide
Mar 20, 2020
About four days ago I started experiencing the exact problem you are having with my RAX120. I usually have to reboot sometimes 5 times a day. Up until this week it has performed flawlessly.
  • JLinc's avatar
    JLinc
    Guide
    Mar 20, 2020
    My router has been doing the same thing for the last 2-3 days, having to reset at least 3-5x/day. Was about to return it to Best Buy until I saw these posts.

    Has anyone reached out to Netgear yet? Is this a firmware issue, or something else? I even changed out my cable modem (was over 3 years old) with no luck, still having to reset periodically.
    • gregonometry's avatar
      gregonometry
      Guide
      Mar 20, 2020

      For what it's worth, I think I've found the cause of this on my router. I've had my RAX120 a few months now and haven't had a problem. Like most other posts on the subject my issues started happening early March. I saw another post about firefox switching the default protocol to DNS-over-HTTPS (https://www.computerworld.com/article/3529424/firefox-starts-switching-on-dns-over-https-to-encrypt-lookups-stymie-tracking.html) and tested it using the routers Default DNS server settings. Sure enough, soon after having a couple pages open in Firefox all DNS was broken and thus the 'internets' were unavailable. 

       

      I left the setting enabled in Firefox (and stopped using it for now). I switched my default to Chromium Edge and the network has been solid for 24+ hours vs. the 1-2 hours I was getting. 

      Currently my firmware is rolled back to 108 and it's been solid. After another 24 hours I'll go back to 114 with 118 hotfix. 

       

       

      • gregonometry's avatar
        gregonometry
        Guide
        Mar 20, 2020

        I should also note that my DNS servers are set to cloudflare right now. 1.1.1.1, 1.0.0.1

    • DanDanPop's avatar
      DanDanPop
      Initiate
      Jun 18, 2020
      I’ve had the same issue. My router is still under warranty so I called Netgear and they walked me through changing the channels and unchecking the “AX WiFi”. It improved but only for an hour. I’ll have to call again.