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Forum Discussion
RAX120 constantly dropping WiFi until reset
I have had the RAX120 for about 7 months now with no issues. I started working from home three days ago with no issues. Then yesterday and today all day my router would stay connected but lose Interne...
Tried different DNS settings and reverted back to frimware from November and the drops continued. Wired and wireless Microsoft laptops and most IoT's Internet continued to work fine while every Xbox (wired or wireless), iPhone and iPad would only go a few hours before the RAX120 need cycled. 7 hours ago switched back to an old, non-NetGear router and have not had any issues.
It looks like I've been stable and no issues since my router decided to factory reset itself. You can follow my steps above or just factory reset the router and report back. Let us know if that worked for you as well. I'm stable and on the latest firmware as of right now. Good luck all.
- I’ve also recovered stability since factory resetting, updating firmware back to 118, and changing my DNS.
Only 1 semi-reboot (wasn’t the same as prior, Guest network remained up) in the last 48 hours. We’ll see, hopefully whatever network gremlins were plaguing my system have since moved on... :)
Hopefully there will be a firmware update soon to address these issues. Good luck everyone!Hey all,
I've started looking at some of the global DNS issues that seem to be related to shift in network burden related to people working from home. It definitely doesn't explain spontaneous resets, but it does make a little sense for the network related issues.
https://downdetector.com/status/cloudflare/map/
I'm hoping this all means as ISP's shift to adjust for more people working from home this will start to iron out over the next week or 2.
Hello Nighthawk AX Community,
If you're on firmware v1.0.1.118, may you try reverting to the previous firmware version (1.0.1.114) and let me know if there are any improvements.
Thanks,
Christian
- Thanks for the suggestion. That was the first thing I tried.
Eventually, the combination of downgrading firmware to 114 + factory reset + changing DNS servers + upgrading back to 118 Hotfix is what worked for me. Had to rebuild all my other settings from scratch rather than a prior config.
So far I’ve only had one reset in the last 24 hours (down from 5-6), though I think the issue was more my ISP connection (possible maintenance or transient service disruption) at the time.
Much more stable than the prior week, but hopefully will improve with time and a firmware update in the future.- For me, I was originally on firmware 114. I upgraded when I started having issues to 118. There was no change. I change DNS settings and that's where I first saw improvement in not having to reset the router as much. Within half a day of that, the router had the same issue where it stayed connected but no internet. Checking the internet within the app showed speeds at 280 Mbps but still no internet coming through WiFi. Interestingly, my home NAS also had no interruption as it is hard wired from the router and I was able to grab files remotely from my phone using cell service. I reset the router and when I did this time the router reset itself to factory default. Not sure why this happened. The router has been stable after that.
- My problems began while still on v114. Upgraded to v118 and still having the same issues. Constant disconnection from internet service on bothe wireless and wired device plus the random factory resets....
Paid a lot of money for this router to be having this much issue with it so often.Okay I can sense everyone's frustration . Let me add mine on top of all that. My situation seems to be a combination of some of the situations shared in this thread.
I had an older version of the firmware (can't remember exactly what version) and had a message on my mobile Nighthawk application to upgrade. I did that so now I am on V1.0.1.118. That is when all the problems started. Here is the sequence of events that led to where I am currently at.
When the upgrade completed my RAX120 factory resetted! I had to reconfigure from square one and had to add all my IoT devices one at a time so that they start getting back online again. Once I got them all added everything seemed back to normal until I started losing SELECTIVE internet connections via wifi. I can be working next to my wife and her laptop maintains the connection while I would lose mine. The manual router resets that I have to do now are becoming more frequent. Definitely cuts down on everyone's productivity while working from home.
So other than the manual router resets, i.e. powering it down then up, other things I've done (desperate enough to try anything!) are disabling the QoS and enabling Smart Connect. As of this writing the connection seems to be stable for the last 30 minutes. Keeping my fingers crossed that it stays that way. If it goes down again I was hoping to roll back the firmware to previous version but I don't know how to do that. Can I please get assistance from anyone who has step by step instructions on how to do that and see if it helps clear my issues with my RAX120? Appreciate any help. Thanks.
