NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RAX120 constantly dropping WiFi until reset
I have had the RAX120 for about 7 months now with no issues. I started working from home three days ago with no issues. Then yesterday and today all day my router would stay connected but lose Interne...
I was on 114 and rolling back to 108 and changing DNS didn't help. Pushing in the reset button and re-setting up (which forced an upgrade to 118) seems to have resolved...2 days and no problems.
Helps to reset with the small button then reset it up this will be the last thang I try it seams to be working
As others have noted on this thread, bouncing back to an older release, followed by an upgrade to the latest release (e.g. .118), followed by the pin-hole factory reset, works for many of us. I've been up for a couple weeks now with no resets, connection drops or speed degredation. Admittedly this may not work for all.
This all has to be a GIANT clue for the developers at Netgear. Your upgrade, reboot, reset processes are hosed. Can you PLEASE white-box test these scenarios, find the bug(s) and release a firmware version with the fix. Your customers should be able to simply upgrade to the latest release, via the app, without any issues, no downgrades or factory resets required. Can you make that happen?
I am experiencing all the same issues as everyone else (router constantly dropping internet connection, automatically resetting to factory settings, etc.). Now my router seems nearly compltely hosed....I can't restore any saved settings. If I try to restore a saved config file it starts upgrading then sets things back to factory default (happens if updating from WiFi or hardwired directly to the router). I also tried manually setting up all the config which worked for about an hour until it automatically set itself back to factory default settings. No matter what I do I can't get the router to stay connected more than about 1 hour. I've also tried all of the above suggestions, but nothing seems to work longterm.
I'm still on firmware V1.0.1.118 and I seeemed to start having problems when I upgraded to V114 if I remember correctly.
This is causing EXTREME Frustrations for 6 of us all trying to work from home during the COVID-19 quarantine. I purchased this extremely expensive router because I needed a stable connection in our home for all our devices (30-40 devices usually connected simultaneously). What a waste of money this has been. It's a complete joke.
PLEASE FIX THIS ISSUE NETGEAR!
FYI, Netgear is sending me a replacement for my RAX120 after spending about 2 hours with them on the phone where nothing they had me try worked. They said it must be a hardware problem so they're replacing it.
In the meantime while I wait for them to shop me a replacement I started downgrading the firmware to see if I could stabalize things. I kept experiencing problems when I downgraded to V1.0.1.114 (from V1.0.1.118) so I tried jumping all the way down to V1.0.0.84. So far I haven't experienced any problems and it has been nearly 24 hours. I haven't gone 24 hours without losing the Internet and normally getting set back to factory default config in weeks. So far so good... I haven't tried restoring my saved settings though....I'm afraid it will set everything back to factory default setting like before.