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Forum Discussion

Kicks10's avatar
Kicks10
Guide
Mar 20, 2020

RAX120 constantly dropping WiFi until reset

I have had the RAX120 for about 7 months now with no issues. I started working from home three days ago with no issues. Then yesterday and today all day my router would stay connected but lose Interne...
israelrbb's avatar
israelrbb
Tutor
Apr 30, 2020

I just recently upgraded from the RAX80 to the RAX120 and it worked great for the first few nights. Then I did the upgrade to the latest firmware .122 and the next morning my WIFI drops started happening. 

I tried disabling AX, QOS and added the DNS servers, that didn't work.

I downgraded the firmware to the previous to .118 and did the factory reset yet my drops happened every 10 minutes to 30 minutes.

This is not good especially right now that I need it to work from home.


So I downgraded down to firmware .114 late last night and so far my connection has been stable. I haven't factory restored it yet, but it continues I will.

 

Here is what I have configured so far.

Fimware .114

AX enabled

QOS disabled

DNS servers configured 1.0.0.1 and 1.1.1.1

israelrbb's avatar
israelrbb
Tutor
Apr 30, 2020

Spoke too soon, as I hit reply my wifi dropped. 

  • israelrbb's avatar
    israelrbb
    Tutor
    May 01, 2020

    Looks like I finally fixed it.

     

    I downgraded to fimrware .58, then I did a factory restore using the reset on the router. Followed by a forced firmware update to the latest firmware. 


    Its been good since.

    • tlkohler's avatar
      tlkohler
      Aspirant
      May 06, 2020

      Unfortunately a few days ago I joined this group.  Exact same symptoms ... continued repeated Wi-Fi drops on both bands that many times would drop then come back in waves requiring a router reboot only to start the process all over again. My wired connection stayed rock solid through all this.  No lie I was rebooting the router 20-30 times a day.  It seemed to all start after a firmware update to .122 (I was at the 118 hotfix and didn't seem to have issues).

      I began dropping back sequentially in firmware versions followed by "pin" resets.  Right now I'm at firmware .114 and a factory restore using the reset on the router. I'm hoping I have finally gotten to a point where it is fixed.  I've been solid for the last 5 hours but I'm going to let it run through the night and see what tomorrow morning brings.  The wife will start her telecommute at 7 am.

       

      I am not at all sure I want to follow up with a forced firmware update to the latest version again.  To say the least this has been to fiasco. 


      Will reply again either way with an update ... fingers crossed

    • boojir01's avatar
      boojir01
      Aspirant
      May 09, 2020

      I am having the same issue with my RAX120. I tried the method suggested by israelrbb to no avail. Interestingly, I have Comcast as my ISP too and everything had been working well until before the Covid lockdown had started. I now get at least 3-4 resets a day that are detected. 

      • israelrbb's avatar
        israelrbb
        Tutor
        May 09, 2020
        Hey boojir01,

        I actually did 4 firmware downgrades and 3 upgrades before it finally worked.

        Downgraded .18 => reset with the pin, upgrade to .21
        Dwongraded .14 => reset with the pin, upgrade to .21
        Downgraded .08
        Downgraded .05 => reset with a pin, upgrade to .21

        Also I work for comcast what modem do you have?