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Forum Discussion
RAX120 constantly dropping WiFi until reset
I have had the RAX120 for about 7 months now with no issues. I started working from home three days ago with no issues. Then yesterday and today all day my router would stay connected but lose Interne...
I'm having the same issues as many of you.
Firmware - V1.0.1.118
I think where it get weird is when people start talking about browsers being the issue.
I'm not seeing this issue being related to a certain browser. What I'm seeing is a problem with a few Apple devices on WiFi, which started at some point maybe a firmware version with this router. I'm only observing this is on my Apple TV 4K's and an old iPhone 8. My Android, smart home IoT devices, iPad's, Computers (Macbook Pros, Desktop, old HP Laptop), iPhone XR, iPhone 11 Pro Max, are all fine.
To temporarily resolve the issue, all you have to do is disable WiFi and re-enable it on the device in question, or you can just reboot.
I also want to note just like other people have already noted. It doesn't appear to be an issue with the network, meaning the effected devices appear to still be able to communicate with other devices on the network, they just can get out to the internet.
Here is something else I want to note - When I first got this router (this one and the extender I forget the model number on that one). Which was around Black Friday 2019. On the early firmwares all my devices would have this same issue. Intranet, device to device communicate working fine, but Internet connectivity broken. When I would bring up the Nighthawk app on my iPhone it would show internet "offline." Rebooting the router would resolve it, I would have to do this maybe once or twice a week.
As of this posting I show an upgrade option for the router in the iPhone App. I'm going to try upgrading the firmware (if thats what it's upgrade and see if the issue is resolved.
If I might enquire ... what was the version number of the firmware update? My issues started pretty much right after I used the Nighthawk App to upgrade to version V1.0.1.122.
I know this doesn't help in resolving the issue, but I upgraded from .118 to .122 using the app. It was flawless. The router (RAX120) has also been flawless. There are a couple of quirks now with the app such as I can't change the icon on some of my connected devices. The app wants to label my DirecTV boxes as desktop computers. Then when I check again on another day, it's something different. It gives me an error if I try and change the icon. (The names I've selected for all of my devices are unaffected, its just the icons.)
Months ago I was in the same boat as everyone else. I finally got it stable on .114. I then had issues initially with .118 and I did multiple pin-hole resets and eventually got it solid. I then upgraded to .122 and that has also been solid.
So I'm not letting Netgear off the hook. There have just been too many issues, issues I've experienced myself. But at some point, for me anyway, they all just went away once I got .118 solid. No major issues since with the router with the exception of ReadyCloud. If you don't care about ReadyCloud then it doesn't matter.
Just a quick update ... its been a little over a day and I've had 4 WiFi drops that I recognized. While this is not great - it is a huge improvement over where I was 2 days ago. After the wifes' telecommute today, I will perform one more pin reset and then leave the router set for another day. If it seems "relatively" stable, which I'm defining as no more than a few resets if needed, I might try to upgrade to the hotfix firmware (118).
I should add, during none of this did I change any of the routers settings other than the default login password and setting up the static IPs for those devices that I have installed as such.
Will advise as this progresses ...
