RAX120 constantly dropping WiFi until reset

So I bought this about a year ago, to upgrade all my hardware, and have had issues with connectivity. At first, I blamed my ISP since it can’t be this $400 router. I had Spectrum come out over the next few months and change out ALL of the line to my home and in my home. I was still having issues. I decided to contact Amazon, since this is where I bought it and they redirected me to Netgear support. Gave them a call and got someone to help me (keep in mind, almost a year after purchase). Support helped me out and had me change channels and update some other things and it seems to work. After about an hour later, everything went down the toilet. Nothing was getting any type of internet. So, I reset the router to factory steering then called Netgear back a few days later since I figured this was working fine. When I got on the phone with support, they told me they couldn’t provide me any phone support because the 3-months phone period that they provide has expired and that I would have to purchase phone support in order to get help! Wtf?!?!? “What do you mean? I was just on the phone with tech support three days ago and they didn’t give this crap. They just made everything worse for me. Now, I have to pay you for a problem that you basically created?!?” After about 15 minutes of arguing with this person they told that they would do this one-time and provide me support. They transferred my call... expected hold time... 9 hours!!! Never been so furious in my life that I just hung up and contacted Amazon again. They’re doing an investigation into the situation and are going to refund me the price of the router. Been a pretty bad experience with Netgear. Don’t think I’ll buy a product from them again.