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Forum Discussion
Kicks10
Mar 20, 2020Guide
RAX120 constantly dropping WiFi until reset
I have had the RAX120 for about 7 months now with no issues. I started working from home three days ago with no issues. Then yesterday and today all day my router would stay connected but lose Interne...
adonisnjasmine
Mar 21, 2021Tutor
I have the RAX70 and was running fine for about 1 month up until about beginning of March. Then all of a sudden certain device lose wifi after a day or so and others are still OK and only way to get wifi back to those devices is to reboot router. It has happened to my cellphones and laptop but not my Amazon Echo's, HP printer, Direct TV receiver, or Samsung Smart TV as they continue to work just fine when this is happening.
Have been dealing with Netgear tech support for the last few days and nothing has been fixed, after many diffrent attempts, from multiple individuals and now waiting to hear back from them as 2 days has passed and were suppose to reach out to me already to send another router as this one is more than likely defective as everything they have tried does not work. Factory reset has been done multiple times, changed settings, changed modems 3 times with 2 diffrent types, was on latest update .88 and had me go back to .78 because supposedly after all else has been done, last yech said there are some known issues with the most current update being .88.
Have been dealing with Netgear tech support for the last few days and nothing has been fixed, after many diffrent attempts, from multiple individuals and now waiting to hear back from them as 2 days has passed and were suppose to reach out to me already to send another router as this one is more than likely defective as everything they have tried does not work. Factory reset has been done multiple times, changed settings, changed modems 3 times with 2 diffrent types, was on latest update .88 and had me go back to .78 because supposedly after all else has been done, last yech said there are some known issues with the most current update being .88.