NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RAX120 constantly rebooting, fan never runs, temperature is NaNC, getting up to 265 deg F
I highly recommened avoiding this router, it has major heat issues. The RAX120 is randomly and constantly rebooting. I did some troubleshooting and it turns out I can get consistent readings of 1...
What version if your RAX120?
WHat is the 1st 3 characters of the routers serial number on the sticker in back?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What all do you have connected to it?
I highly doubt the router is getting to 265F. 🙄
I just purchased this router October of 2022. Version 2, latest firmware. Connected to a CM2000 with included cable. 6JY. The whole router itself isn't that hot but something inside the router is getting to 265 degrees F, I got the reading several times while trying to angle the laser underneath the fan through the mesh. I can take a picture or video if you need proof. It makes sense considering there is a fan that isn't functioning properly that is supposed to be cooling something. There's absolutely no air flow or cooling taking place.
There is a beta FW available if your interested trying it. Been many users reporting it fixes the reboot issue. https://community.netgear.com/t5/Nighthawk-with-WiFi-6-AX-and/RAX120-V2-Constant-Random-Reboots/td-p/2176753/jump-to/first-unread-message
What CAT# lan cable are you using between the modem and router? CAT6A STP would be recommended.
As suggestion and something I've been using, I use a laptop fan cooler under any router I have online. Provides 24/7 cooling and helps save the HW from heat damage over time.