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Forum Discussion
RAX120 drop internet, comes back after reboot
Hi all. I have a RAX120 v1 router, its been fine for over 2 years. Lately, my internet seems to die. Wifi connected, without internet access. I reboot the ONT and same issue persists, then I reboot t...
Beta FW was for v2 120's.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What devices do you all have connected?
What are you doing thru the router when this happens?
Does the router feel extra warm or hot when this happens?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
What Firmware version is currently loaded? 1.2.8.40
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? I ditched my ISP Adtran router / ONT combi unit for a TP Link MC220L media converter
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. - Yes cat6
What devices do you all have connected? TVs, phones, tablets, smart bulbs , doorbell 19 devices total
What are you doing thru the router when this happens? sometimes literally surfing the net
Does the router feel extra warm or hot when this happens? no warmer than usual, fan not on
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many? ive scanned and changed channels. also the LAN connected clients lose internet access when it stops working.
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter. - done no change in issue
Funny thing is I've had this router about 3 years, previously it was attached to a 4g modem as there was no fibre where I l live, now its connected to a 900/900 service. I dont think I ever rebooted the router intentionally before. All seems to have started when I got the new faster service, almost like its taxing the router too much.
Note, i have not done a factory reset since the last FW update. I will try this and report back.
Pin push factory reset seems to have improved things. No need to have power cycled the router in the last 7 days and I have found some extra speed too which is a bonus!
Will see how it goes due course. Thanks for the tips
So you just FR and setup from scratch. No FW update?