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Forum Discussion
gardenstate
Feb 14, 2020Tutor
RAX120 FIRMWARE RECENT UPDATE ISSUE
Hello, This problem also ocurred I believe back in Septemeber and it was a bad firmware update. Just recently it updated to V1.0.1.114 since then internet goes in and out same as it did in Septembe...
steelrfan
Mar 15, 2020Initiate
I too was having the same connectivity issues similar to the update in September. Multiple devices wouldn’t stay connected and the Nighthawk app would constantly go from showing internet connection to offline while other devices were still showing connection. Called my ISP and they confirmed our internet was fine. I still had the old firmware from the last time this happened so I figured I would give it a try and manually updated back to the old version and all is fixed now. Netgear needs to get it together with their firmware updates...this is ridiculous! This router wasn’t cheap!!
- gardenstateMar 16, 2020Tutor
Hello,
Yes Netgear really needs to stay on top of their updates and when they are buggy or something is wrong like it was back in September and recently. I went crazy trying to figure out what the issue was, our ISP lately has been terrible so we kept blaming them, they came out a few times, then I would rewire everything thinking it was me. It wasn't. But it did not only cost me so much aggrevation and wasted time, but I lost money too, I have a plan that if we do not go over a certain amount per cell in data we get a kickback per phone, well everytime this happens all of our cell's data go over and I lose a over $100+.
Lastly, yes I buy all netgear, so they hopefully work well together, and these routers and switches and extenders were a lot of money, the least they can do is make sure updates come out quickly and that bad one can be easily brought back to the prior version that was working until they have a newer one. Instead there is nothing and we go crazy looking for fixes. Netgear please get these things done for us. I really do not have the time to constantly troubleshoot and then find out its my super expensive equipment that has a bad update, and then try to reverse the update without screwing up the rest of the entire setup. Keep us advised.
- RDWW60Mar 16, 2020TutorSame issue. Since Friday 13. Woke up and my whole house was down and router wiped cleaned wanting to be setup.
I too bought this because of the accolades.
Please fix ASAP
Rebooted 3 times already today.- soeunMar 16, 2020Apprentice
I've had this issue since I got the router. WHen it works, i love it but at times some devices loses internet connection while others are still connected. Only a reboot fixes this or disabling and re-enabling wifi on the device. Never had this issue with previous netgear models. So far i'm regretting my purchase. Please fix this soon.