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Forum Discussion

pgjscottieuk's avatar
Oct 01, 2019
Solved

RAX120 firmware update

Hi my RAX120 keeps going offline and i have to reboot the firnware is up to date but i am confused the router shows its firmware as V1.0.1.90 but on the Netgear website it shows the current version ...
  • plemans's avatar
    Oct 01, 2019

    Once in a while the update rolls out to the auto-update server before it goes to the support server and vice versa. Causes issues but your firmware is probably the correct one. 

    With the new RAX devices, anytime they're having issues after a firmware update, I'd recommend a reset back to factory as thats helped with quite a few of the issues I've had with mine. I've got the RAX200 and whenever an update causes a problem, I factory reset it and it tends to resolve them. 

    Also, did you do the update over a hardwired connection?