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anderpf's avatar
anderpf
Tutor
Oct 26, 2023
Solved

RAX120 internet speeds slows when using the MGig port with a CM2000

When connecting from my new CM2000 to the RAX120 using the MGig port, my internet speed drops from 900Mps (800 Mps service) to 650Mps. The Nighthawk IOS app test speed says it's working, but my hardw...
FURRYe38's avatar
FURRYe38
Guru
Oct 30, 2023

Has a factory reset and setup from scratch been performed? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
https://kb.netgear.com/25722/How-do-I-reserve-an-IP-address-on-my-NETGEAR-router
I would power OFF the ISP modem for 1 minute. Factory reset the router and power it off. Power ON the ISP modem and let it sync. Then power ON the router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release. 
https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router
https://kb.netgear.com/24233/How-do-I-erase-the-configuration-settings-on-my-Nighthawk-router

anderpf's avatar
anderpf
Tutor
Oct 31, 2023

Hi,

I have done a factory reset multiple times and did it one more time per your suggestion and follow the instructions. Unfortunately, I ended up at the same place. I contacted support and have a case that has worked its way up to some forth level support that is now going to call back in 48 hours. Again, thanks for your follow-up.

 

anderpf

  • FURRYe38's avatar
    FURRYe38
    Guru
    Oct 31, 2023

    Keep us posted.

  • anderpf's avatar
    anderpf
    Tutor
    Nov 01, 2023

    Hi, Thank you for your support. I have been working this issue for weeks. I did some additional research on the internet.

    There was suggestion to do a computer network card reset and it worked. I’m using the MGig port on the router and the PCs are back to the prior speeds.

    1. So, for Windows 11, go to ‘Settings’
    2. Select ‘Network & Internet’
    3. Select ‘Advanced network settings’
    4. Select ‘Network reset’
    5. Select ‘Reset now’
    6. The PC will automatically shutdown in 5 minutes or do a manual shutdown (a PC ‘Reset’ is not sufficient for the change to take place)

    This restored my PC connection speed. Still can't explain the behavior.

     

    Again, thank you for your effort. Modem and Router seem to be operating correctly. Case closed.