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Forum Discussion

anderpf's avatar
anderpf
Tutor
Oct 26, 2023
Solved

RAX120 internet speeds slows when using the MGig port with a CM2000

When connecting from my new CM2000 to the RAX120 using the MGig port, my internet speed drops from 900Mps (800 Mps service) to 650Mps. The Nighthawk IOS app test speed says it's working, but my hardw...
anderpf's avatar
anderpf
Tutor
Oct 31, 2023

Hi,

I have done a factory reset multiple times and did it one more time per your suggestion and follow the instructions. Unfortunately, I ended up at the same place. I contacted support and have a case that has worked its way up to some forth level support that is now going to call back in 48 hours. Again, thanks for your follow-up.

 

anderpf

FURRYe38's avatar
FURRYe38
Guru
Oct 31, 2023

Keep us posted.

  • anderpf's avatar
    anderpf
    Tutor
    Nov 01, 2023

    Hi, Thank you for your support. I have been working this issue for weeks. I did some additional research on the internet.

    There was suggestion to do a computer network card reset and it worked. I’m using the MGig port on the router and the PCs are back to the prior speeds.

    1. So, for Windows 11, go to ‘Settings’
    2. Select ‘Network & Internet’
    3. Select ‘Advanced network settings’
    4. Select ‘Network reset’
    5. Select ‘Reset now’
    6. The PC will automatically shutdown in 5 minutes or do a manual shutdown (a PC ‘Reset’ is not sufficient for the change to take place)

    This restored my PC connection speed. Still can't explain the behavior.

     

    Again, thank you for your effort. Modem and Router seem to be operating correctly. Case closed.