NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Simplestuff's avatar
Simplestuff
Aspirant
Oct 12, 2020

RAX120 Losing connection at same time

Bought and installed the router in June. Worked fine for the first 2 months. In the last 2-3 months, the router loses connection 3-4 times a week at exactly the same time each time. It is not the cab...
Simplestuff's avatar
Simplestuff
Aspirant
Oct 14, 2020

Thanks microchip. A few additional details that may help if someone has a solution or can point me in the correct direction

  1. it drops all connections, wired and wifi, at the same time almost daily
  2. most times, I have to reboot the router, but once in awhile, it the connection is restored after the initial outage. The time ranges from a few minites to a few hour
  3. do not have reboot modem, only the router, to restore connectivity
  4. the router is Nighthawk RAX120 (AX6000)
  5. the Nighthawk was installed 6/20. No issues for at least 60 days
  6. have never installed or uninstalled firmware on the Nighthawk router
  7. have never changed settings on the Nighthawk router

Any thoughts?

 

Newfiedrool's avatar
Newfiedrool
Virtuoso
Oct 15, 2020

I would upgrade your router to .136 so it's up to date on security. 

then reset your router using the rear pin hole method and set up as new. Remember to check that the internet settings are set to always on and not dial up.