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Forum Discussion
RAX120 Nighthawk suddenly blocked all Apple Services
First post so I apologize if I'm missing needed info. Two days ago, my roommates and I noticed none of our Apple devices that have been wirelessly connected to the same router/setup for five yea...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message
Any other wifi devices experiencing problems?
What iOS version is on the Apple devices?
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
https://kb.netgear.com/23783/How-do-I-change-the-wireless-channel-on-my-NETGEAR-router
Has a power off for 1 minute then back ON with the ISP modem and router been performed?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
I just had this exact same issue pop up a few days ago with my RAX120. Restarting my modem works for about 1-2 minutes then block everything again. Directly hardwiring to my modem works with an Apple TV but I have many Apple devices that essentially aren't usable with wifi. I spent three hours on the phone with Apple Support last night and got nowhere. Going to try to have them keep escalating the call to engineers and above until I get a straight answer.
I'll check all of that when I get home tonight. I must state that absolutely nothing was changed on any devices within the last few weeks. No MacBooks, Mac Minis, iPhones, or AppleTVs were updated. The RAX120 was not updated. The Modem has worked perfectly fine for years and has not been touched other than the restarts that give a 1-2 minute temporary fix. I did put a brand new LAN cable on it and no difference. No other non-Apple wifi devices are experiencing any issues at all. The only issues are Apple Devices trying to use Apple Services. Running iOS 17.6.1 on my iPhone as I type this but had no issues before or after the update until randomly two days ago. We don't use VPNs. No Firewalls.
Please give feedback when you can.
FYI, been other users posting having odd problems with newer iOS version.
I did absolutely nothing today on my end and suddenly all of the issues you described (which I've been having on my RAX120 for two days) are resolved according to my roommate who just tried it. Definitely frustrating.