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Forum Discussion
Mullmuzzler
Aug 16, 2024Aspirant
RAX120 Nighthawk suddenly blocked all Apple Services
First post so I apologize if I'm missing needed info. Two days ago, my roommates and I noticed none of our Apple devices that have been wirelessly connected to the same router/setup for five yea...
FURRYe38
Aug 16, 2024Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message
Any other wifi devices experiencing problems?
What iOS version is on the Apple devices?
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
https://kb.netgear.com/23783/How-do-I-change-the-wireless-channel-on-my-NETGEAR-router
Has a power off for 1 minute then back ON with the ISP modem and router been performed?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Mullmuzzler
Aug 16, 2024Aspirant
I just had this exact same issue pop up a few days ago with my RAX120. Restarting my modem works for about 1-2 minutes then block everything again. Directly hardwiring to my modem works with an Apple TV but I have many Apple devices that essentially aren't usable with wifi. I spent three hours on the phone with Apple Support last night and got nowhere. Going to try to have them keep escalating the call to engineers and above until I get a straight answer.